PRIVACY POLICY. Home
Effective Date: September 1, 2026
NUVO Restoration (NUVO) (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, www.NUVOUSA.com and communicating with us.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.
1. Information We Collect
Depending on how you interact with our website and company, we may collect information such as:
Name
Mailing or property address
Email address
Telephone or mobile phone number
Information about your construction, remodeling, repair, or other project
Information you submit through contact or estimate-request forms
Photographs, documents, or other information you voluntarily provide
Communications between you and our company
Information necessary to schedule appointments or provide requested services
2. How We Use Your Information
We may use information we collect to:
Respond to questions and requests.
Contact you regarding services you have requested.
Prepare estimates or proposals.
Schedule consultations, inspections, or appointments.
Communicate with you regarding an existing or potential project.
Provide construction, remodeling, repair, or related services.
Process and manage customer information.
Send project updates and other service-related communications.
Send text messages when you have provided appropriate consent.
Improve our website and customer experience.
Maintain website security and prevent fraud or misuse.
Comply with applicable laws and legal obligations.
3. Text Messages and SMS Communications
If you provide your mobile telephone number and affirmatively opt in to receive text messages from us, we may use your number to send communications related to your inquiry, appointment, estimate, project, scheduling, customer service, or other communications covered by your consent.
Message frequency may vary. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP to a message. You may also contact us directly to request that text messaging be discontinued.
Consent to receive text messages is not a condition of purchasing our services.
We do not sell or rent your mobile telephone number to third parties for their own marketing purposes.
4. How We Share Information
We do not sell your personal information.
We may share information when it is reasonably necessary to operate our business or provide requested services, including with:
Employees and authorized representatives;
Contractors and subcontractors involved in providing services;
Service providers that assist with website hosting, communications, scheduling, payment processing, information technology, or other business operations;
Professional advisors, such as attorneys, accountants, or insurance professionals;
Government agencies or other parties when required by law;
Parties involved in a business transaction, such as a merger, acquisition, sale, or restructuring.
We only intend to share information for legitimate business purposes or as otherwise permitted or required by law.
5. Information You Submit
Information submitted through our website may be used to evaluate your request and communicate with you regarding your project.
Please do not submit sensitive personal information through website forms unless specifically requested and appropriate for the service being provided.
6. Cookies and Website Technologies
Our website may use cookies, analytics tools, pixels, or similar technologies to help us understand how visitors use our website, improve functionality, measure website performance, and provide a better user experience.
You may be able to control or disable cookies through your web browser. Disabling certain cookies may affect the functionality of portions of the website.
7. Third-Party Services
Our website may use third-party services for functions such as:
Website hosting;
Website analytics;
Online forms;
Scheduling;
Communications;
Maps;
Payment processing; and
Other business or website functions.
These third parties may collect or process information in accordance with their own privacy policies and applicable agreements.
We encourage you to review the privacy policies of third-party services when appropriate.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.
9. Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and financial records, resolve disputes, comply with legal obligations, and enforce our agreements.
10. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain information.
You may also:
Opt out of marketing communications.
Opt out of text messages by replying STOP.
Contact us with questions regarding information we maintain about you.
Requests may be subject to applicable legal requirements and reasonable verification procedures.
11. Children's Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.
If you believe a child has provided personal information to us through the website, please contact us so that we can take appropriate action.
12. Third-Party Links
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
When we make changes, we will update the Effective Date at the top of this Privacy Policy. Your continued use of the website after an updated policy is posted constitutes acceptance of the revised policy to the extent permitted by law.
14. Contact Us
If you have questions about this Privacy Policy or would like to contact us regarding your personal information, please contact:
NUVO Restoration
801.430.1848
www.NUVOUSA.com